Optimized Solution’s Infrastructure Management services enable leading companies worldwide to optimize, secure, manage and support their mission-critical infrastructure. Optimized Solution's partners with clients to align IT programs and goals with enterprise strategy to deliver solutions that drive business process as well as improve the availability, reliability and performance of your IT Infrastructure.
Our infrastructure services help enterprises design, build, run, and manage their IT infrastructure services in an agile manner that allows for better integration with the existing processes and operations at optimum costs.
Level 1 (1st tier)
The level 1 tier helps troubleshoot common known issues across the infrastructure supported by a continuously improving knowledge base.
Level 2 (2nd tier)
Problems that do not have an immediate resolution to be applied, move to the 2nd tier where the problem is subjected through a rigorous process for understanding the root cause and steps to be followed to achieve problem resolution. This tier consists of experts in the field with years of experience.
Level 3 (3rd tier)
Business critical problems are escalated to the 3rd tier where a root casus analysis is done on the problems and its impact on the business. The problem is then taken to our highest team with industry experts in related problem areas. These problems are dealt with a high priority with our in-house industry experts.