Application Lifecycle Management
Optimized Solutions has positioned itself as niche player in the SAP domain solutions for the SMB segment. Only services include Application Implementation, Maintenance Services, Hosting and Application Support with a customer focus.
We, at Optimized Solutions, offer a full service portfolio that focuses on generating benefits and adding value for our customers with our future-oriented sustainable approach to technology, leading SAP and integration expertise, consistent industry & technology orientation, international presence and many years of solution delivery and application management experience.
As a Phase 2+ champion, Optimized Solutions enables organizations to “Thrive after Go-Live” through our SAP Application Management (AM) service offerings; in which, we offer companies a one stop shop for application and technical support.
Why Optimized Solutions?
- SAP AMS COE
- Flexibility in Engagement Model – understand utilization factor of client’s internal IT team on SAP AMS to create overall resource plan
- Reduce overall cost using global delivery model
- Proven track record
- SAP Premium partner
Optimized Solutions’s AMS Offerings:
- SAP CoE functional support Services including:
- Business process solution management
- Business analysis
- Configuration analysis
- Service Desk augmented support to handle anticipated peak loads upon SAP implementation.
- SAP AM Services including:
- Maintenance Planning
- Incident Management
- Corrective Maintenance
- Preventive Maintenance
- Adaptive Maintenance
- Perfective Maintenance
- SAP BASIS Support models:
- BasisWatch : Monitoring services
- BasisRun : Administration services
- BasisStrat : Strategy Services
- On-Demand : Flexible Services
- BASIS Support services include:
- Backup / restore management (in conjunction with the hosting provider)
- SAP system monitoring
- Server operations and management (in conjunction with the hosting provider)
- Application support system administration
- Client copies & System Refresh
- Patch updates
- Change Management
- Performance monitoring, Troubleshooting and Optimization
- User Administration & Authorization Management